8 Best Whatfix Alternatives and Competitors: An Honest Review
Whatfix is a brilliant digital adoption platform, but it isn’t the best one—not for everyone, anyway. Let me introduce you to the eight best Whatfix alternatives and competitors, explaining why they may be a better choice and when. I will give you an overview of their features, pros & cons, and pricing.
Whatfix is a digital adoption platform (DAP) used by companies like Cisco, Microsoft, and Shell (to name a few) to deliver onboarding experiences and support digital transformation projects.
Features
Whatfix offers all the features you’d expect from DAP:
Checklists (Task Lists) and walkthroughs (Flows) for guided user onboarding.
Smart tips, Pop-ups, and Beacons for contextual in-app guidance and announcements.
Users can access the multi-format knowledge base from any place in the app through Launchers.
Event-based triggering and user segmentation for targeted engagement.
Integrations with e-learning platforms to support comprehensive customer and employee training.
Sandbox environments (called Mirror) for safe, practical software training.
Whatfix works on desktop, web, and mobile. You can use it on your app or 3rd party tools, which makes it suitable for employee onboarding, for example, when implementing a new software solution.
Pricing
Whatfix pricing isn’t available on their website. You need to book the demo or contact their sales team for details.
The price consists of the fixed monthly fee (plan dependent) and seat licenses (for employee-facing apps) or MAUs (for customer-facing apps).
Users describe Whatfix as “rather pricey;” the lowest reported price I’ve seen was $1000/month.
Limitations: why you might consider an alternative
Pricing. The product may not be affordable for small businesses.
Customers mention that Whatfix implementation is complex and the product comes with a steep learning curve.
Focus on employee onboarding. There are cheaper and more intuitive solutions if you need a customer onboarding product.
Best Whatfix alternatives
I’ve chosen eight onboarding and adoption SaaS tools that might work better for you than Whatfix.
What should you consider when choosing a Whatfix alternative?
Answer these questions:
Do you need a user onboarding or an employee onboarding tool?
Do you need support for mobile, web, or desktop apps?
Will you train your employees on your platform or 3rd party tools?
What features do you need? (onboarding, analytics, surveys)
Does it integrate with other tools in your tech stack?
Do you have the resources to support its implementation?
Does it fit your budget? Will it still be affordable when your needs grow?
1. Product Fruits
Product Fruits is a better Whatfix alternative when you need an intuitive, budget-friendly, no-code user onboarding platform.
Product Fruits features include:
Advanced product tours with comprehensive analytics.
Advanced AI Assistant that will help you craft your microcopy, create onboarding flows, and deal with user queries.
The above prices are for 1,500 MAUs, increasing to $269 and $339 respectively for 10,000 MAUs.
How is Product Fruits better than Whatfix
Product Fruits is more affordable than Whatfix.
It’s easier to implement even for non-technical users.
Its more intuitive UX flattens the learning curve.
Limitations
Currently, Product Fruits analytics is limited to onboarding flows and surveys. However, the software integrates with analytics tools, and AI-powered product analytics are in the pipeline.
It doesn’t run on 3rd party apps, so you can’t use it to support other software implementations.
It doesn’t support desktop apps.
2. Appcues
Appcues is a better Whatfix alternative if you want to create multichannel onboarding experiences for mobile or web apps and already have a standalone analytics tool.
It offers all the standard onboarding features, including:
Appcues has a more transparent pricing than Whatfix.
There are three plans:
Start – from $250/month
Grow – from $1000/month
Enterprise – custom pricing.
The prices are for 1,000 MAUs. For 10,000 MAUs, the prices increase to $870 and $1350, respectively.
In addition to the MAU count, monthly messages, published experiences, and workflows, user segments, tracked events, and team members are limited.
Overall, Appcues feels expensive for what you get.
How Appcues is better than Whatfix
Despite its mid-market pricing, it’s still more affordable than Whatfix (but more expensive than other tools with similar or better features)
It enables multichannel user engagement (email, push notifications), not just in-app messaging.
It has a more user-friendly interface.
Limitations
Appcues analytics allow you to analyze how users interact only with your onboarding flows. You need integrations with analytics tools to analyze user behavior inside the product.
It doesn’t run on 3rd party software, so it’s of limited use for employee onboarding.
It doesn’t work on desktop apps.
3. Userflow
Userflow is a better Whatfix alternative for in-app customer onboarding only.
User behavior analytics (Funnels, Paths, Trends, Retention, heatmaps, session replays, auto capture).
A/B and multivariate testing.
Resource center.
Pricing
Userpilot has three pricing plans:
Starter – from $249/month
Growth – from $799/month
Enterprise – custom
The advanced analytics features and the resource center are only available for Growth and Enterprise customers, which may not work for smaller businesses.
How Userpilot is better than Whatfix
Userpilot is easier to implement and more intuitive to use for non-technical users.
It offers more advanced analytics functionalities (e.g., heatmaps and session recordings).
It’s more affordable.
Limitations:
It isn’t suitable for employee onboarding as it doesn’t run on 3rd party apps.
No mobile or desktop support.
6. Pendo
Pendo is a better Whatfix alternative if you need a DAP with comprehensive analytics features.
Pendo is suitable for user and employee training and change management.
Pricing
Pendo has four pricing tiers, all of which come with custom pricing.
The quotes users report range from $2000 a quarter to $30,000 a month, so there are significant variations. However, it’s safe to say its pricing is at least as high as Whatfix’s.
How Pendo is better than Whatfix:
Pendo offers the most comprehensive analytics features of all the DAPs in the roundup.
Road mapping and prioritization tools make it more suitable for SaaS product teams.
Limitations:
The price.
Limited survey and customization options.
7. Usetiful
Usetiful is the best Whatfix alternative if you need a budget-friendly onboarding solution that works on 3rd party apps.
User onboarding flows (Checklists and Tours)
In-app messaging (Banners, Pop-ups)
Smart tips and event-based triggering for contextual guidance
Surveys, including NPS.
Product tour and user feedback analytics
User segmentation for personalized engagement
Help center portal with a chat assistant
A/B testing
Usetiful works on mobile and web apps and doesn’t require code installation, so you can overlay the flows on other apps. This makes it more suitable for employee training and digital change management.
Pricing
Usetiful is the most affordable of the tools in this roundup.
There are four plans, including a free one.
The paid plans are:
Plus – from €29 / month
Premium – from €69 / month
Enterprise
Here’s the catch:
the above pricing is based not on MAUs but on “assists.” So you only get charged when the user actively engages with a Usetiful element, like a tour. This makes it difficult to estimate your costs.
You can switch to MAU-based pricing. It costs €49 and €69 a month for 1,500 MAUs
How Usetiful is better than Whatfix
Super affordable compared to other tools in the round-up.
Users value it for its intuitive UX design and excellent support.
Limitations
Basic in-app patterns for onboarding.
No product analytics and very limited in-app experience analytics.
No desktop support.
8. WalkMe
WalkMe is a better Whatfix alternative for employee onboarding and 3rd party software implementation.
User journey analytics (funnels, paths, session playbacks).
Guidance analytics.
ActionBot (AI chatbot streamlining tasks and processes).
Resource center for on-demand support.
Support for web, mobile, and desktop apps.
Pricing
WalkMe, just like Whatfix, has custom pricing.
There are two main plans: WalkMe for employees and WalkMe for customers.
Some of the features in the employee plan, like retroactive analytics, are available as add-ons.
How it’s better
More advanced 3rd party app management features (usage monitoring, license management, workflow analytics, shadow IT monitoring) make it a better tool for digital transformation projects.
Kate is a product-focused content strategist with 11 years of experience in the SaaS industry.
Kate has developed and implemented successful onboarding content strategies that significantly improved user activation rates across multiple software platforms.
Her research-backed approach to user journey optimization has been featured in publications, where she regularly shares data-driven insights on reducing time-to-value metrics.
At Product Fruits, Kate combines her extensive experience with current industry research to design personalized onboarding experiences that measurably increase conversion rates and user retention.
