With the rapid growth of SaaS tools, users often face the challenge of getting up to speed with new software. Complicated software can drive users away. A study found that 74% of people would switch to a different product if the learning process seemed too complex. A digital adoption platform — or DAP for short — is an invisible layer above your cloud application or web and requires no extra coding. It is a perfect solution.
Digital adoption platforms typically act as an invisible layer above your SaaS or web to guide users step-by-step through the product and make the learning curve easier to handle. The platform offers in-app assistance and clear instructions, which help users stay on track and reduce the likelihood of them dropping off due to confusion.
We’ve compiled a list of 15 top DAP digital adoption platforms to help you improve product adoption and user onboarding.
But if you’re eager to try out a leading DAP and kick off your onboarding flow, start with our free trial link.👈
Digital adoption is the process by which users, both employees and customers, learn to fully utilize new SaaS applications, digital tools, or platforms.
For businesses, digital adoption means employees can use new software to improve their work. For customers, it means they can easily navigate and use digital products or services.
A successful digital adoption process can increase employee productivity and improve customer experience. Software users who are comfortable with the software are more likely to engage with it regularly and take advantage of its features. This not only helps the users but also helps the business grow and succeed.
Choosing the right DAP platform is essential for guiding users through new software without frustration. To save you time and effort, we’ve thoroughly scouted the market to identify the best digital adoption platforms. Our carefully curated list offers options for businesses of all sizes and industries. This will help you find the perfect fit to improve your digital adoption strategy and advance on your digital transformation journey.
Product Fruits is a user-friendly digital adoption platform designed to help businesses create interactive guides and onboarding flows for their software. It helps businesses design interactive guided tours, tooltips, and pop-ups without needing technical skills. This makes it a great solution for quickly building personalized user journeys to onboard new customers or walk existing users through new features.
One of the most exciting additions to Product Fruits is its AI-powered onboarding, the first in the digital adoption space. The AI feature analyzes your product and automatically generates a feature tour within seconds. You can simply select an AI template, choose which features to showcase, and let the AI create a guided tour. Additionally, the AI writer helps fine-tune microcopy on product tours, improving text, grammar, and phrasing to make instructions clearer and more engaging.
Product Fruits offers three pricing plans: Core at $79/month and Boost at $139/month, both for up to 1,500 users, with features like tours, checklists, and AI writing. For larger needs, the Enterprise plan offers custom pricing with advanced options like SAML SSO and custom integrations. Both Core and Boost include a free trial with transparent pricing.
Why not try the Product Fruits Digital Adoption Platform right away? Enjoy the first two weeks free; follow this link.👈
UserGuiding helps companies improve user onboarding by offering easy-to-create, interactive product walkthroughs without needing coding skills. It includes features like onboarding checklists, personalized user guides, and in-app surveys to engage users throughout their journey. It’s a good choice for small to mid-sized SaaS businesses seeking an affordable, user-friendly onboarding solution that simplifies user training.
UserGuiding offers tiered pricing: the Basic Plan at $89/month provides essential guidance and analytics, while the Professional Plan at $389/month adds advanced personalization, integrations, and branding removal. A Corporate Plan is also available for larger enterprises with custom pricing and extended features.
Ready to see how UserGuiding stacks up against Product Fruits? Check out our detailed comparison: Product Fruits vs. UserGuiding
Apty helps businesses optimize their software use by guiding users through complex applications. Its features include on-screen step-by-step guidance, proactive reminders for task completion, and detailed analytics to track software usage. It’s ideal for large enterprises aiming to ensure process compliance and optimize user technology adoption across various web-based applications.
Apty’s pricing is not listed publicly. However, based on market research, its annual cost ranges from approximately $26,000 to $78,000, with an average price of around $45,000.
Knowmore (K-NOW) is a digital adoption software that transforms how users interact with business applications. It caters to diverse industries by facilitating smoother onboarding processes, including healthcare, education, and retail. One of the platform’s strengths lies in its onboarding capabilities. It allows users to acclimate quickly to new applications without lengthy training sessions.
Knowmore does not provide public pricing information, which may vary depending on the organization’s scale and specific needs. It’s best to contact their sales team directly for an exact quotation of their digital adoption tools.
If you’re tired of your team spending time searching for information, Spekit might be the tool you need. It integrates directly into your everyday apps and provides real-time guidance exactly when your team needs it. Sales teams, in particular, benefit from Spekit because it helps them stay productive by keeping training and resources easily accessible without disrupting their work.
Spekit does not list standard prices on its website because costs depend on the size and requirements of each organization. You can contact Spekit for a personalized quote that suits their team’s needs.
Stonly provides interactive guidance for both internal teams and external customers. Its flexibility and ease of use set it apart, which makes it a great choice for businesses looking to reduce support tickets while increasing self-service options. It’s beneficial for organizations seeking to streamline employee training or customer onboarding without relying on extensive technical resources.
Stonly offers two main plans: Small Business at $249/month (20% off annually) with 5 team seats, unlimited guides, and multi-language support, but charges extra for over 4,000 monthly views. The Enterprise plan has custom pricing and includes additional features like surveys, automatic translations, more integrations, priority support, and SSO.
Ready to see how Stonly stacks up against Product Fruits? Check out our detailed comparison: Product Fruits vs. Stonly
Lemon Learning could be the right choice if you want a tool that makes learning new software simple and quick. It integrates seamlessly into your existing applications, offering real-time, step-by-step guidance without needing constant external help. Lemon Learning is perfect for teams that need an easy way to onboard employees or provide continuous learning directly within the tools they already use.
Lemon Learning’s website does not provide pricing information until you book a demo. Contact their team directly for a customized quote.
Userlane provides an intuitive way to guide users through complex applications like a virtual assistant. It offers a tool that acts like a “GPS” for users navigating various applications. It integrates directly into any software and provides real-time, step-by-step guidance without slowing down productivity. This tool is perfect for businesses that want to reduce training time and support tickets, especially with platforms like Salesforce or SAP.
Although Userlane’s pricing isn’t publicly available, it is generally considered on the higher end for digital adoption solutions. Quotes are provided upon request based on specific business needs.
Ready to see how Userlane stacks up against Product Fruits? Check out our detailed comparison: Product Fruits vs. Userlane
Next on the list of software adoption platforms is Pendo. It’s a strong choice if your company needs deep insights into user actions to improve products and customer experiences. With granular data, teams can track how user segments interact with various features, including detailed metrics like feature stickiness and overall adoption rates. Pendo focuses on customer and employee onboarding and combines detailed analytics with in-app guidance.
Pendo offers flexible pricing options based on business needs. Their entry-level plan, Pendo Free, includes analytics, in-app guides, and NPS surveys for up to 500 users. Full pricing depends on the business size and feature requirements, ranging from around $25,800 to $132,400 for Pendo’s core platform, with Pendo Feedback ranging between $12,500 and $86,800. For exact pricing, you are recommended to contact Pendo directly.
Ready to see how Pendo stacks up against Product Fruits? Check out our detailed comparison: Product Fruits vs. Pendo
ChurnZero is a customer success platform for businesses that rely on recurring subscriptions. It’s ideal for SaaS companies looking to reduce churn by giving them insights into customer behavior, engagement, and product usage. The platform offers personalized in-app messaging and automation to help companies build better customer relationships. It makes it easier for teams to predict renewals and address customer needs quickly.
ChurnZero starts at $12,000 per year. No free version or trial is available, and pricing details depend on specific business needs and scale.
Gainsight PX is a product experience tool within the Gainsight suite, built for product teams to analyze user behavior and engagement. It provides in-app analytics to track how users interact with features and includes tools for creating product walkthroughs, guides, and surveys. This combination of insights and engagement helps teams enhance user onboarding and drive better product usage.
According to Getapp, Gainsight PX pricing starts at approximately $500 per month for 500 users, with larger plans scaling up to $2000 or more depending on the number of users and features required. For an exact quotation, contact their sales team.
Ready to see how Gainsight stacks up against Product Fruits? Check out our detailed comparison: Product Fruits vs. Gainsight PX
Command AI is an AI-powered assistance tool that enhances teams’ interaction with their software. Unlike traditional guides, it offers smart features like contextual suggestions, quick search capabilities, and personalized recommendations based on real-time user data. It’s perfect for small—to mid-sized tech companies looking to improve user onboarding and engagement without needing heavy custom development.
Pricing
You need to contact their sales teams for quotations.
WalkMe helps businesses and users navigate complex software by offering tools like product tours, tooltips, and pop-up messages. Key features such as SmartTips and ShoutOuts enhance the user experience by easily guiding them through software. While it serves both employee and customer onboarding, WalkMe is more focused on employee training, so its product tour tools may not be as advanced as those dedicated solely to customer onboarding platforms.
WalkMe provides custom pricing based on your company’s needs rather than a fixed pricing plan. Typically, costs range from $9,000 to $50,000 annually, depending on the active users. On average, it’s estimated that the per-user monthly cost falls between $2.40 and $2.50.
Whatfix provides a simple way for HR, IT, and product teams to create helpful in-app guides, alerts, and pop-ups. It is beneficial for enterprise SaaS companies to communicate with employees and stakeholders while providing remote training and change management. Its Chrome editor plugin lets users access the product dashboard and simplifies the implementation process quickly.
Whatfix’s pricing depends on the number of users and the complexity of the setup. Market research indicates that their pricing plans start at $199. Additionally, businesses can take advantage of free trials and custom quotes to evaluate the platform before making a commitment.
Appcues helps companies create and manage in-app user experiences, focusing on interactive product tours and user onboarding. The tool provides various user interface elements, such as tooltips, modals, slideouts, and hotspots. The core functionality of Appcues features “Flows,” which guide users through different parts of a product. Also, the platform includes detailed click tracking and data visualizations that provide insights into user interactions during product tours.
Appcues has three pricing tiers: Essentials, Growth, and Enterprise. The Essentials plan accommodates 2,500 monthly active users (MAU) and starts at $249/month. For 5,000 MAU, the cost increases to $299/monthly.
Ready to see how Appcues stacks up against Product Fruits? Check out our detailed comparison: Product Fruits vs. Appcues
That’s a wrap on our tour of digital adoption platforms! We’ve explored tools that range from enterprise giants to nimble newcomers, each bringing something unique to the table. From the chats we’ve had with users and our testing, it’s clear there’s no one-size-fits-all solution – what works magic for one team might be a headache for another.
As teams that switched between different platforms, we’ve learned that simplicity often wins the day. That’s partly why we’re fans of Product Fruits—its AI-powered tour creator takes the grunt work out of onboarding, letting you get back to building your actual product.
If you’re still on the fence about which platform to pick, why not take a few for a test drive? Product Fruits offers a free 14-day trial with full access to all features – no strings attached. It’s a zero-risk way to see if it clicks with your team and users. After all, seeing is believing, and two weeks is plenty of time to discover if it fits your onboarding needs correctly.
