Looking for a Chameleon alternative? You’ve landed in the right spot! While Chameleon is a solid SaaS user onboarding tool, you might find other solutions that better match your product’s needs. For SMBs focused on quick product adoption, Chameleon’s premium pricing and complex learning curve can be challenging. So, which product adoption software should you choose?
In this guide, we’ll cover:
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Start building your perfect user onboarding flow with Product Fruits! 🍇
Product Fruits offers a more versatile and user-friendly solution than Chameleon. While Chameleon is well-known for its robust analytics, it often lacks the comprehensive, interactive onboarding and engagement tools that are essential for today’s SaaS businesses.
Product Fruits is a digital adoption tool trusted by over 500 SaaS companies worldwide. It features in-app announcements and guided tours to help product managers create smooth onboarding, enhance product adoption, and improve customer retention.
We differentiate ourselves from other product adoption platforms by providing a new AI-powered onboarding feature that automatically creates tours and walkthroughs in seconds. This feature lets you easily develop personalized flows for different user types or product versions.
Product Fruits is growing quickly, and we are making updates to improve your experience and keep you in charge of your product adoption:
Content Map: The feature gives you an easy view of all your onboarding content. You can manage and track what information you send to users, helping you avoid repeating messages and ensuring that the right message gets to each user at the right time.
Whether you change existing flows or add new ones, the Content Map makes it simple to see what users receive and avoids overlap!
Step-by-Step Product Tours: Create AI-driven guided walkthroughs to help users learn your software quickly.
Customizable Feedback Widgets: Our customizable feedback widgets let users share thoughts in real-time, allowing you to add feedback options anywhere in your product.
Onboarding Progress Checklists: Show users their progress in onboarding by displaying completed steps and what is still pending.
Life Ring Button- In-app help center (Life Ring Button) that provides a centralized location for all your onboarding and support documentation and any third-party chat widget.
At the time of writing this article, Product Fruits doesn’t provide very robust user analytics. However, you can resolve this by integrating with your existing analytics tools to get a complete view of how users interact with your onboarding flows.
🚀Interested in seeing how we can boost your user retention? Book a demo today
Whatfix is a digital adoption platform for enterprise teams that offers interactive tools and features to guide users through complex workflows, tasks, and processes, making it easier for them to understand and effectively use the software.
Whatfix does not provide pricing information on its website. It also charges separately for its product analytics solution.
Further reading: 8 Best Whatfix Alternatives and Competitors: An Honest Review
WalkMe is a digital adoption platform designed for large enterprises. It offers in-app guidance, step-by-step walkthroughs, and automated tasks to simplify the user experience. The platform also includes employee onboarding and internal software training alongside customer-facing applications.
WalkMe doesn’t offer its pricing directly on the website, but after some research, we found that it could cost you around $79000 annually.
👀 Take a look at how Walkme stacks up against Product Fruits ☄️
Pendo is a product adoption platform that helps teams track how people use their products, analyze user behavior, and create in-app guides. Pendo also allows you to survey users, group customers, and monitor the number of site visitors or monthly active users (MAUs) for your web app.
Most paid Pendo plans (except for the Starter plan) require you to request a quote for pricing. The company does not provide price ranges on its website.
🔥See how Pendo stacks against Product Fruits
Appcues is a digital adoption platform that enables users to customize their onboarding processes with product tours and in-app guides without coding. It offers features like user segmentation, in-app onboarding flows, NPS surveys, and more.
The Essentials plan starts at $249/month and includes features like onboarding flows and basic analytics, whereas the growth plan starts at $879/month and offers custom pricing.
👀 Take a peek at how Appcues stacks up against Product Fruits
Apty is a cloud-based platform for onboarding users. It provides tools for in-app guidance, analytics, and automation, allowing companies to get the most out of their software.
Apty does not have public pricing listed on its website.
Intercom is a customer service platform for real-time messaging, support, and personalized customer experiences. It offers tools for live chat, email, and in-app messaging tools to enhance communication and engagement.
Plans start at $74 per month for basic live chat and support.
ChurnZero is a customer success platform for businesses that have recurring subscriptions. It is handy for SaaS companies that want to reduce customer churn. ChurnZero features tools for in-app communication and uses Customer Success AI to help engage customers and show them value.
ChurnZero costs $12,000 annually, and there is no free version or trial. Pricing may vary depending on your business needs and scale.
Intro.js is a free, open-source library that helps you create onboarding tours, walkthroughs, and feature introductions on websites and applications. It guides users through new or complex software elements using tooltips or modals. Developers like it because it adds user-friendly guidance without needing a complete digital adoption platform (DAP).
Command AI is a tool that helps teams work better with their software. It uses AI to provide features like suggestions based on context, quick search options, and personalized recommendations based on user behavior. It is an excellent choice for small tech companies that want to improve how users learn the product and stay engaged without extensive custom development.
Pros of CommandAI 🔥
Cons of CommandAI 🤔
CommandAI Pricing 💰
For pricing information, contact the sales team directly for a quote.
HelpHero is a platform that helps SaaS companies onboard users and guides them within apps. Using a Chrome Extension, users can easily create onboarding tours directly in their applications. However, the builder can be clunky, with limited styling options and no templates. HelpHero also provides basic analytics to help track user interactions and improve onboarding.
Pros of HelpHero 🔥
Cons of HelpHero 🤔
HelpHero Pricing 💰
HelpHero’s prices start at $55 per month for up to 1,000 active users, with the highest price at $299 per month for up to 20,000 users. They offer custom plans for startups and enterprises upon request. You can choose a yearly plan with two months free and a 14-day free trial.
HelpScout is a customer support platform designed to help businesses manage customer support and communicate between companies and customers through multiple channels- email, live chat, and a self-service knowledge base. It is quick to set up, with a user-friendly interface, and allows teams to manage all support interactions in one unified platform.
Pros of HelpScout 🔥
Cons of HelpScout 🤔
Help Scout has three pricing plans and offers a free trial.
The software should allow you to use tours and in-app messaging for new feature announcements while collecting real-time feedback.
For instance, it can include built-in micro-surveys (e.g., “Was this feature helpful?”) or emojis to gauge user sentiment about a newly introduced functionality.
Look for options that let you customize the user journey. You should be able to create decision paths based on user input, allowing your users to find the content or tools they need more quickly.
Select a platform that can categorize users based on their behavior, demographics, or engagement. This will help you send targeted messages, making your onboarding and engagement more relevant.
Find features that change your in-app content in real time based on user data. This makes each interaction more relevant and engaging. For example, use a user’s location and product usage to tailor tooltips, banners, and modals.
Choose a tool that can adjust without losing consistency as your audience and products grow. This is important for fast-growing SaaS companies that want to maintain a professional appearance while adding new features and users.
Chameleon is a product adoption platform that uses real-time data to create product tours and assist users throughout their journey. It helps you design experiences that match your brand, improve user onboarding, and encourage growth driven by your product.
Chameleon’s main advantage is its flexibility in creating user onboarding flows, tooltips, and surveys. It provides robust customization options for complex SaaS products. It’s also an excellent choice for teams that need control over user experiences and want to build targeted product tours based on user behavior.
However, better solutions may exist for some businesses. We suggest evaluating its limitations and exploring alternatives that better suit your needs.
Create Custom Segments— Use custom segments to create targeted onboarding flows. This allows tours to adapt to users’ needs over time.
Guide with Tooltips— When users need help, Use tooltips to explain complicated parts of your product. These hover tips clarify specific terms and features, making the experience more accessible for all users.
Self-Serve Help Widgets— You can set up a self-service widget within Chameleon to show in-app support resources related to the feature the user is exploring.
The average cost for Chameleon software is approximately $37,000 annually, which is incredibly high for SMBs 👀
Choosing the best digital adoption platform means you don’t want to use separate tools for different tasks. The right platform allows you to introduce new features without needing help from developers and provides a smooth onboarding experience for all users.
Consider using an all-in-one platform like Product Fruits to support your growth. It includes everything you need, such as onboarding, in-app guidance, real-time feedback, and NPS surveys, all in one place.
Start your free trial today and discover how Product Fruits can help you improve product adoption.
